Archive for the ‘Nintendo of America’ Category

Dear Mr. Iwata, Please fix this Nintendo of America problem…

September 6, 2013

Coffee Beans
There are some people in the video game industry that like to place all the blame for Nintendo’s current financial and Wii U situation on Mr. Iwata, the current CEO of Nintendo Company and now CEO of Nintendo of America as well. Some of those people deny that employees and management in other regions for Nintendo, like at Nintendo of America for example, might actually be part of Nintendo’s overall problem as well though.

There is currently one Nintendo problem though, directly related to Nintendo of America’s region, that I don’t think Mr. Iwata made and might not even be aware that the problem exists. At least, I don’t think he would have made this decision, based on one of his own more recent comments. It is a problem that Mr. Iwata now as CEO of Nintendo of America can hopefully address and get fixed though, for consumers and Nintendo investors.

What problem do I think Mr. Iwata as CEO of Nintendo of America should fix? Brew yourself some coffee, and keep reading to see!

The Brew
Dear Mr. Iwata,

When Nintendo launched the Wii U this past holiday season, it was first available in the United States. I was the first person to pre-order the Wii U at my local GameStop the day they opened up pre-orders on the system, and I have enjoyed my Wii U system and the games I have played on it so far.

What I don’t understand though is why Nintendo of America has made the decision to not have the Wii U console available for consumers to buy DIRECTLY at its MSRP from Amazon.com, the world’s largest online retailer.

If more and more U.S. consumers are doing holiday shopping online and shopping online in general, I think that Nintendo of America would have wanted the Wii U to be available DIRECTLY from the world’s largest online retailer, Amazon.com, during its first holiday season. Unfortunately though, it appears that an employee at Nintendo of America kept that from happening.

Amazon’s website for the United Kingdom sold the Wii U consoles DIRECTLY at launch, and still does. Amazon’s website for Japan sold the Wii U consoles DIRECTLY to consumers at launch, and still does. Amazon’s website for France sold Wii U consoles DIRECTLY to consumers at launch, and still does. Even Amazon’s website for Canada sold Wii U consoles DIRECTLY to consumers at launch, and still does.

A picture says a thousand words? Sometimes, this one is an example
of the current Wii U Amazon. situation though.

Amazon.com was the only major online retailer in the United States of America to not offer pre-orders or online purchasing of the Nintendo Wii U system this last holiday season. Still as of today (09/06/2013), Amazon in the United States does not DIRECTLY carry and sell the Nintendo Wii U to consumers at its MSRP. The Wii U system is only available from third-party vendors on Amazon in the U.S.A.

Even the new The Legend of Zelda: The Wind Waker HD Deluxe Wii U Console Set is not available for pre-order or being sold directly from Amazon.com in the U.S., but Amazon in Canada is now taking pre-orders on it.

Nintendo of America has now missed out on almost a complete year of Wii U sales and advertising on Amazon.com. Giving up basically an entire year+ of sales on the world’s largest online retailer in Nintendo’s most important home console region, before the other consoles have even launched this holiday season, doesn’t make common sense to me, much less business sense to me.

It isn’t just the Nintendo Wii U Amazon.com doesn’t carry and sell directly though, as the Nintendo 3DS, Nintendo DS, and Nintendo Wii systems have not been carried and sold at their MSRPs directly by Amazon.com in the U.S.A. for almost the last 2 years. I doubt right now that even the new Nintendo 2DS will be carried and sold by Amazon.com when it releases next month. This also extends beyond just Nintendo’s consoles though, as Amazon.com does not even directly carry and sell the Nintendo eShop and/or Nintendo DSi/Wii Shop cards to consumers. What does this mean?

Sony has their PlayStation Network Cards and Microsoft has their Xbox LIVE  digital cards being sold on Amazon.com, and those digital cards from Sony and Microsoft have remained in the “Top 100” section of the “Best Sellers in Video Games” for more than a year now in most cases, helping both companies to sell digital content from their online stores. Nintendo hasn’t been doing that, for AT LEAST the last 2 years. Nintendo has apparently given up selling Wii U/3DS and Wii and DSi eShop cards to consumers on Amazon.com, and has therefore given up many digital sales that would translate from those cards being sold online.

Digital cards from Microsoft and Sony sold directly by Amazon.com ,
but not Nintendo eShop cards. Why?

Instead of grandparents, parents, husbands, wives, aunts, uncles, cousins, boyfriends, girlfriends, friends, etc., having the opportunity to buy Nintendo eShop cards as birthday gifts and holiday gifts for the Nintendo Wii U and Nintendo 3DS owners, Nintendo doesn’t give them a good option for that on Amazon.com. Instead of consumers being able to go to Amazon.com, finding a Nintendo eShop card at MSRP on somebody’s Wish List and buying it for them as a gift, Nintendo has completely given up that side of potential digital retail sales to its competitors, and that is very odd to me.

I think that Nintendo has seen how important digital sales can be, and how profitable they are as well. Which is probably why Nintendo is now doing many more Nintendo Wii U eShop promotions, such as the upcoming The Legend of Zelda: The Wind Waker HD early Wii U eShop download starting on September 20th.

So, why wouldn’t Nintendo of America and Nintendo in general have the Nintendo eShop cards on the world’s largest online retailer for consumers to buy? I think just as importantly though, if not more so, is if Mr. Iwata does not want to publish Nintendo developed games on the other consoles offered by Microsoft and Sony, then Mr. Iwata should make sure to keep Nintendo’s own consoles in front of as many consumers as possible.

Again, why would Nintendo of America, or even Nintendo in general, not want to have the world’s largest online retailer selling Nintendo systems directly to consumers at their MSRPs? It doesn’t make any sense to me, especially if we are concerned about the long-term future and profits of Nintendo overall.

Which the last point is why don’t I believe that you, Mr. Iwata, made the decision to cut ties with Amazon.com and not sell Nintendo systems in the U.S.A. directly from the world’s largest online retailer to consumers at the MSRPs, in what has been Nintendo’s strongest market for home consoles in recent years.

Mr. Iwata, you recently told ComputerAndVideoGames in an interview that you didn’t want to concentrate just on Nintendo’s short-term profits, but instead you are responsible for the long-term future of Nintendo as well. I would agree, and that’s why I’m writing this directly to you.

If cutting ties with Amazon.com and not selling Nintendo consoles and eShop cards was a decision for the immediate short-term finances, it MIGHT make some sense, depending on the reason(s) behind the decision. But, if you are the Nintendo employee that has decided to not actively sell Nintendo eShop cards on Amazon’s sites around the world though, can you please explain that decision?

Does not having all current Nintendo systems and Nintendo eShop cards sold directly to consumers at MSRPs by the world’s largest online retailer make sense for the long-term future and profits of Nintendo? I don’t think so, unless you think that Amazon.com isn’t going to be around in 5-10 years, or that fewer consumers will be spending money on online purchases.

Whichever employee at Nintendo decided to cut ties with Amazon.com and not have Nintendo’s Wii U and 3DS systems, and even the Nintendo eShop cards as well, sold directly from Amazon.com at their MSRPs, I think has done more financial harm than good for the company.

It makes no sense to me, with more and more consumers making purchases online, to have your most important region in recent years for home console sales, the United States, not offering the Wii U and Nintendo 3DS systems (and Nintendo eShop cards) directly from the world’s largest online retailer at their MSRPs.

The current President of Nintendo of America, Mr. Fils-Aime, is aware of the Amazon.com situation, though he did not provide any details as to why the United States of America is the only country where Amazon’s website does not directly sell Nintendo systems and Nintendo eShop cards at MSRPs to consumers, when he was asked about it last year.

If you, Mr. Iwata, were the one that made the decision to cut ties with Amazon.com before the Wii U launched and apparently shortly after the Nintendo 3DS launched, can you please explain to investors why you think this is a smart decision for the long-term future and profits of Nintendo? If you weren’t the Nintendo employee that made this decision, can you please let investors know which employee made this decision and have them explain why it was made?

If you didn’t make this decision and are going to try and fix it now that you are aware of it, contacting Amazon.com’s CEO directly, Mr. Bezos, might be the best solution to finding out what exactly happened and why.

Mr. Iwata if you can fix the current Amazon.com situation in the United States and get Nintendo systems and Nintendo eShop cards on the site, I’m guessing there would be thousands of consumers (if not millions) to add them to their Amazon.com Wish Lists and/or purchase them this holiday season as gifts. Maybe you can even take it a step further, and allow developers to sell eShop codes for their games directly on Amazon.com, like what Nintendo has done for some Wii Virtual Console games in the past.

So, in short:
Dear Mr. Iwata,

Please fix this Nintendo of America problem with Amazon.com and get Nintendo systems and Nintendo eShop cards sold directly from the site at MSRPs, for consumers and Nintendo investors.

Sincerely,
Scott Mullins

Caffeinated Thoughts
I don’t understand why Nintendo of America has apparently chosen to burn its console bridge with Amazon.com, especially considering they had a new console release last year. While Microsoft and Sony both have been using Amazon.com to promote pre-orders for their new consoles and games releasing this holiday season, and their digitial promotion cards remain in the “Top 100”, it seems like Nintendo of America is happy with consumers having fewer places to buy and see their products.

So, Nintendo of America had the worst Wii U launch ads, had the horribly run Best Buy E3 Wii U events speaking from experience, and doesn’t have Nintendo systems and Nintendo eShop cards being sold at MSRPs directly by the world’s largest online retailer?

Why? Maybe they need more coffee at Nintendo of America? Maybe they need to hire more staff? Maybe the staff needs to work less, and perhaps could use some vacation time? Whatever the case is, something seems off at Nintendo of America to me, and I’m not sure how aware of the situation Mr. Iwata is, being that he just became CEO of Nintendo of America this year.

Hopefully though, this issue will be fixed before this holiday season, and hopefully before the Wii U price drop later this month. If this is an issue you would like to see Mr. Iwata and/or management at Nintendo of America address, feel free to tweet this post to @Nintendo and @NintendoAmerica.

Questions
Do you think Mr. Iwata was the Nintendo employee that made this decision regarding the relationship between Nintendo of America and Amazon.com, or do you think it was another employee at Nintendo?

If you enjoy shopping online, as I do, do you think Nintendo of America should fix the problem with Amazon.com before this holiday season, or at the very least explain to consumers and Nintendo investors why Amazon.com is the only Amazon site (that I’m aware of) to not directly carry and sell Nintendo systems at MSRPs to consumers, only having third party vendors that do it?


Links to some Nintendo items sold on Amazon.com, but not DIRECTLY BY Amazon.com:


CONNECT WITH COFFEE

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Dear Nintendo of America…

June 29, 2013

Coffee Beans
Do you see that image above? It’s an image Nintendo of America just included in an email to everybody signed up to receive promotional emails from them, and this email was specifically for the Wii U. It is titled, “Wii U Games, offers, and news for you“, and I’m glad to see Nintendo of America actually promoting the Wii U. There’s just one problem I have with it…

Do you see what is wrong with that image above? If not, take a look at the image below, as it currently appears on their Club Nintendo site, and see if you can spot it (same exact spot).

Why don’t they like the Y button?

Now take a look at the image below that I have edited in an attempt to fix the one(s) above, using sub-$100 photo editing software. This is how the image should appear.

As it should appear, unless they’re trying to promote the GamePad with a 3D display like the 3DS?

I’m not a billion dollar corporation. I don’t blog for a living. I’m not a professional photo editor, have never taken an art course, and am pretty slow when it comes to editing basic things in Photoshop. BUT, the fact I spotted that image error, makes me wonder how quickly they throw things together at Nintendo of America without proofreading them?

 Perhaps, just perhaps, the employee(s) who edited it and put the email together just didn’t have enough coffee during the day? THAT, I can understand (sort of).

So, in short:
“Dear Nintendo of America,

Please fix the first image above as it is currently seen on the Club Nintendo site (http://club2.nintendo.com/clubn-vc-promo-0613/), and please proofread emails and double check images before possibly sending them out to millions of Nintendo fans.

Thanks,
Scott”

Questions
Did anybody else, perhaps non-artist or non-graphic designer like myself, notice that error in the image? Would anybody like to donate me a few billion dollars?

Here is a newer version of the software I used to fix Nintendo of America’s bad Wii U GamePad image:

It’s Official – Wii’s U.S. Nintendo Channel, Forecast Channel, News Channel & more taken offline.

June 28, 2013
The message you get now when trying to access the Nintendo Channel.

Coffee Beans
If you have read stories around here over the last few years, chances are you have probably seen my data report stories on Wii games. I would gather information from the Wii’s Nintendo Channel, and then create images with the reported play-time on games that showed things like average times played and total hours played. You can even read a data report I did on the Everybody Votes Channel, HERE.

Well, as of now, the Nintendo Channel (seen above), Forecast Channel, News Channel, Everybody Votes Channel, and Check Mii Out Channel have been taken offline on the Wii, to never return again. Perhaps Nintendo will release a News and Weather app on the Wii U, but I doubt they will ever release a Nintendo Channel app that shows play-times of Wii U and Wii games, because that data could provide hints of sales numbers for games as well.

You can see the how the other Wii Channels now appear if you attempt to visit them, in the image below.

Click to enlarge

Caffeinated Thoughts
I have used the Nintendo Channel almost weekly, for the last 3+ years. Even weeks and months when I didn’t post data reports, I would record the data for my records (data nerd). Seeing the Nintendo Channel services discontinued is the biggest disappointment for me out of all the Wii Channels discontinued. There were some newer Wii games I was hoping to get to report on, like Pandora’s Tower, but due to the Nintendo Channel service being stopped that data will now most likely never be known.

While we used the Forecast Channel, Everybody Votes Channel, Check Mii Out Channel, and News Channel, none of them were used anywhere near as much as the Nintendo Channel in our house, and some of them hadn’t been used regularly in years.

The Nintendo Channel was by far my favorite Wii Channel and not just because of the data, but also because Nintendo started things like Nintendo Week on it and it provided a good way to watch trailers of new games coming out as well.

Questions
Did any of you use a Wii Channel (or two) regularly, and perhaps will be disappointed now that these Wii Channel services have been discontinued?

Did all of you know that the Wii Channels in the U.S./Western market were being taken offline? I didn’t see any sites really report on them being discontinued in the U.S., but I did see it mentioned for Europe and Japan.

Nintendo Sources Revealed: Metroid Prime Trilogy’s Cancellation Confirmed…again?

February 2, 2010
(rehashed from the previous article!)

A few weeks back, I broke the news that Nintendo of America wasn’t shipping Metroid Prime: Trilogy anymore in North America.  I provided some quotes in the original story and thought that would be the end of it.

Earlier today I was browsing GoNintendo.com, seeing what news was happening on the Nintendo side of the gaming world.  I saw a title posted up, “Amazon drops Metroid Prime Trilogy at Nintendo’s request“.  I didn’t realize this was still an evolving story, so I clicked the link to the original source and it brought me to Joystiq.com.
The title on the original article was, “Amazon: ‘Per Nintendo, we will no longer be offering Metroid Prime Trilogy‘”, written by Alexander Sliwinski.

The first line of the article reads, “Nintendo continues to drag its feet on an official response about Metroid Prime Trilogy’s retail status, though online retailer Amazon tells Joystiq that the game has been discontinued.
It baffled me, because I already had given a quote from the official response I received from Nintendo in the original article.  Why is Nintendo dragging its feet?

Then a little further down in the article, I read a line that stated, “Nintendo refuses to acknowledge it ever made the statement that the game was ‘no longer being shipped.’“.
This line didn’t baffle me, as much as it shocked me.  If Nintendo wasn’t acknowledging they made the statement, did that make my article false and show me as a liar?

Well, I quickly sent an email over to Joystiq to get it straightened up.
It seems that Nintendo’s PR department wouldn’t simply state the game wasn’t being shipped anymore, because I didn’t provide a direct source, other than stating it was a quote I received from Nintendo.

I really can’t figure out why a billion dollar company like Nintendo has communication issues with the press.  They know whether or not Metroid Prime: Trilogy is being shipped/produced anymore, but because they didn’t have the original source, they were just going to deny it, making me out to be a liar?

So, did I lie in my original story, since Nintendo “…refuses to acknowledge…” what I stated?

In each picture below, I’ve provided a screen capture of the emails I received from Nintendo.  My original questions are in the bottom portion of each email, after Nintendo’s response.  If you want to know the questions and then the responses I received, read the bottom portion of each email first.

Just click each picture and they will open larger, or you can “right click” and choose to “open in new window” or “open in new tab”.

If you noticed, I had two different sources at Nintendo confirm the same thing, Metroid Prime: Trilogy is no longer shipping(in North America).
The first source was a Ms. Barbara Soules.
The second source was a Mr. Bruce Mann.
Also, you can see where I asked if the New Play Control! titles Pikmin, Mario Power Tennis, and Donkey Kong Jungle Beat were still shipping.  Mr. Mann replied that “…the original titles are still being shipped.”
The employees did nothing wrong.  They were both extremely professional and pleasant in their responses. They simply were replying to questions I had submitted.
Question:
Why do you think Nintendo of America has refused to acknowledge this with a “public” statement, when they already confirmed it via email…twice?  
Nintendo or GolinHarris, if you would like to issue the statement to me, my email address is CoffeewithGames@gmail.com.


If you haven’t purchased the game, now may be the best time to get try and find it locally.  Amazon.com has it available from 2nd/3rd party vendors, but the asking price is more than the MSRP, as you can see from the picture below!

Nintendo Sources Revealed: Metroid Prime Trilogy’s Cancellation Confirmed…again?

February 2, 2010
(rehashed from the previous article!)

A few weeks back, I broke the news that Nintendo of America wasn’t shipping Metroid Prime: Trilogy anymore in North America.  I provided some quotes in the original story and thought that would be the end of it.

Earlier today I was browsing GoNintendo.com, seeing what news was happening on the Nintendo side of the gaming world.  I saw a title posted up, “Amazon drops Metroid Prime Trilogy at Nintendo’s request“.  I didn’t realize this was still an evolving story, so I clicked the link to the original source and it brought me to Joystiq.com.
The title on the original article was, “Amazon: ‘Per Nintendo, we will no longer be offering Metroid Prime Trilogy‘”, written by Alexander Sliwinski.

The first line of the article reads, “Nintendo continues to drag its feet on an official response about Metroid Prime Trilogy’s retail status, though online retailer Amazon tells Joystiq that the game has been discontinued.
It baffled me, because I already had given a quote from the official response I received from Nintendo in the original article.  Why is Nintendo dragging its feet?

Then a little further down in the article, I read a line that stated, “Nintendo refuses to acknowledge it ever made the statement that the game was ‘no longer being shipped.’“.
This line didn’t baffle me, as much as it shocked me.  If Nintendo wasn’t acknowledging they made the statement, did that make my article false and show me as a liar?

Well, I quickly sent an email over to Joystiq to get it straightened up.
It seems that Nintendo’s PR department wouldn’t simply state the game wasn’t being shipped anymore, because I didn’t provide a direct source, other than stating it was a quote I received from Nintendo.

I really can’t figure out why a billion dollar company like Nintendo has communication issues with the press.  They know whether or not Metroid Prime: Trilogy is being shipped/produced anymore, but because they didn’t have the original source, they were just going to deny it, making me out to be a liar?

So, did I lie in my original story, since Nintendo “…refuses to acknowledge…” what I stated?

In each picture below, I’ve provided a screen capture of the emails I received from Nintendo.  My original questions are in the bottom portion of each email, after Nintendo’s response.  If you want to know the questions and then the responses I received, read the bottom portion of each email first.

Just click each picture and they will open larger, or you can “right click” and choose to “open in new window” or “open in new tab”.

If you noticed, I had two different sources at Nintendo confirm the same thing, Metroid Prime: Trilogy is no longer shipping(in North America).
The first source was a Ms. Barbara Soules.
The second source was a Mr. Bruce Mann.
Also, you can see where I asked if the New Play Control! titles Pikmin, Mario Power Tennis, and Donkey Kong Jungle Beat were still shipping.  Mr. Mann replied that “…the original titles are still being shipped.”
The employees did nothing wrong.  They were both extremely professional and pleasant in their responses. They simply were replying to questions I had submitted.
Question:
Why do you think Nintendo of America has refused to acknowledge this with a “public” statement, when they already confirmed it via email…twice?  
Nintendo or GolinHarris, if you would like to issue the statement to me, my email address is CoffeewithGames@gmail.com.


If you haven’t purchased the game, now may be the best time to get try and find it locally.  Amazon.com has it available from 2nd/3rd party vendors, but the asking price is more than the MSRP, as you can see from the picture below!